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Client Community Manager – India

community manager

Summary

Full-Time Position – Kolkata, Bengaluru

We are seeking a skilled Community Manager to spearhead the development, management, and growth of our new Industry specific executive community. The ideal candidate will be responsible for curating and moderating community interactions, conducting member research, and generating engaging content that resonates with industry leaders. This role requires a proactive approach, excellent communication skills, and a deep understanding of industry trends and executive needs.

Key Duties and Responsibilities:

Community Curation and Moderation:

    • Develop and enforce community guidelines to maintain a professional and engaging environment.
    • Actively moderate discussions to ensure constructive interaction and address member issues swiftly.
    • Facilitate networking opportunities and foster relationships among community members.

Member Research, Analysis & Reporting:

    • Conduct ongoing research to understand the needs, challenges, and interests of community members.
    • Analyze engagement data to identify trends and areas for improvement.
    • Prepare regular reports on community health, growth, and engagement metrics.

Content Ideation & Creation:

    • Collaborate with industry experts and thought leaders to develop high-value content such as articles, whitepapers, and case studies.
    • Organize and coordinate webinars, workshops, and guest speaker sessions.
    • Ensure content relevance and quality that aligns with the latest industry trends and community feedback.

Client Support:

  • Serve as the primary point of contact for community members regarding inquiries, feedback, or issues.
  • Implement feedback mechanisms to gather insights and improve the community experience.
  • Support the marketing and sales teams by providing insights from community interactions to enhance client engagement and retention strategies.

Requirements

  • Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.
  • Proven experience in community management, preferably within the technology or cybersecurity industry.
  • Strong understanding of cybersecurity concepts and executive-level business challenges.
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage multiple tasks and projects while collaborating with global, multicultural teams across time zones.
  • Demonstrates grace and good humor under pressure.
  • Proficiency in Google Workspace/Drive, Zoom Conference, and Microsoft Office. Experience with HubSpot CRM is a plus.

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    Why you should work with us

    • We’re agile and flexible as long as the deliverables are met
    • We’re a young, vibrant and energetic team with different cultures being part of our family
    • Your growth could be accelerated if you’re able to showcase your skills and knowledge
    • We pay higher than industry standards for most of our roles
    • We work out of a co-working space where you get to meet and interact with other businesses to improve business knowledge
    • We have Fun Friday sessions at work to mix play with work
    • Our training sessions are more practical than classroom which makes you learn and implement while actually delivering value
    • Because you’re smart and can make an informed decision

    About BuyerForesight ™:

    BuyerForesightTM is a marketing services company that is changing the face of demand generation by adopting audience-based marketing principles to drive event, ecosystem, and community-led growth for companies globally. We host over 1,000 programs yearly across the globe. Headquartered in the US and Singapore, we have a presence in India, Amsterdam, Australia, and Dubai. Currently, we are a 120-member team poised for 2x growth in the next 12 months.