About the role
We are looking for a Customer Success Manager who will manage 15-20 client accounts. The CSM is expected to understand our customers’ business and create plans to meet the deliverables for each client. The ideal person for the job will be a proactive problem solver with exceptional written and verbal communication skills and a meticulous attention to detail. He/She will have previous experience working in a customer success role with managing large 6 figure accounts. Given the evolving nature of our business, we rely on our associates for flexibility and foresight, while maintaining confidences related to high-level processes and operations.
Primary responsibilities
- Overseeing and managing a minimum of 15–20 accounts.
- Meeting client deliverables in terms of contract and pipeline numbers.
- Account’s health, retention & renewal:
- Understand Client offerings and success metrics of the engagement
- Constantly checking customer engagement and being proactive in identifying non-performing accounts and taking appropriate proactive measures to retain them,
- Enhancing customer experience by being proactive to the client and proposing campaign strategies and plans with the internal teams.
- Strategizing and planning tailor-made prospecting campaigns – Campaigns should be carefully crafted keeping the account and target audience in consideration – we don’t believe in the “one size fits all” theory.
- Working alongside a team of prospectors and data researchers and managing their performance – understand the bigger goals and to achieve manage and assist the team.
- Working with cross functional team like Project Management and Operations
- Lead engagement with customers and driving weekly check-ins. Responsible for account management and renewal
You should have
- 6-8 years of experience in Marketing, prospecting or Customer Success roles with global B2B tech company.
- Ability to work with a global, multi-cultural team and high-pressure environment.
- Google Workspace/Drive, Zoom Conference & Microsoft office proficiency.
- Have an analytical mind and form insights based on every data point gathered.
Working at BuyerForesight™
- Paid time off
- Five-day work week
- Continuous learning
- Premium Laptop
- Fast-Paced Environment
- Open Communication