Account Manager
Summary
Full-Time Position – APAC / Europe
We are looking for an APAC-based Accounts Manager to be the primary point of contact for several APAC, Europe & ME customer accounts. You’ll need to work closely with customers’ marketing and sales team and our India-based delivery team to ensure clear communication and superior service.
Ultimately you will be accountable for keeping customers well-informed about our work on their behalf, and for keeping our delivery team well-informed about customer needs. The goal is to retain customers by demonstrating that we care as much about their success as they do.
Key Duties and Responsibilities:
- Will report to India delivery team leadership
- Be the primary point of contact for 15 APAC-based customer accounts
- Collaborate with delivery team to continuously improve the performance of our outbound prospecting campaigns run on behalf of customers
- Always know exactly where we stand with each customer, and have a point of view on how we can improve with each
- Improve on-boarding processes and implement success programs
- Mediate between customers and delivery teams
- Resolve customer requests promptly
- Drive weekly status calls to discuss strategies and communicate value from the program
- Minimize customer churn
- Increase wallet share by identifying challenges and recommending solutions
Skills and Qualifications:
- 4-8 years experience in a similar account manager role for a SaaS or services company
- Strong active listening skills and an aptitude for taking in, understanding, and synthesizing new information
- Strong understanding of demand generation strategies
- Pays attention to detail and nuance
- Clear, concise oral and written communications
Reach out to us
Why you should work with us
- We’re agile and flexible as long as the deliverables are met
- We’re a young, vibrant and energetic team with different cultures being part of our family
- Your growth could be accelerated if you’re able to showcase your skills and knowledge
- We pay higher than industry standards for most of our roles
- We work out of a co-working space where you get to meet and interact with other businesses to improve business knowledge
- We have Fun Friday sessions at work to mix play with work
- Our training sessions are more practical than classroom which makes you learn and implement while actually delivering value
- Because you’re smart and can make an informed decision
About BuyerForesight ™:
We’re a marketing services company focused on delivering high-value B2B sales conversations for Technology solutions vendors with low-pressure, high-converting small-group thought leadership events. Our events create a powerful sales funnel that accelerates sales cycles while creating awareness and differentiation for our customers.
Started in 2014, BuyerForesight has delivered over $1 billion in sales pipeline for tech companies selling to nearly every industry that buys software and technology. We have 100+ team members spread across 2 locations (Kolkata & Bangalore) in India, 1 (Duluth, MN) in the US, 1 in Singapore, 1 in the Netherlands, and 1 in the Philippines. We are a fully bootstrapped company founded by 3 serial entrepreneurs.